Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all purchases made through Zyglo Tech Enterprise ("Zyglo," "we," "us," or "our") websites and platforms, including AI credit top-ups, subscription/retainer services, and project-based engagements (website and application development, ERP setup, AI chatbots, and related consulting).

By making a purchase or engaging our services, you agree to the terms below. This policy should be read together with our Terms of Service.

AI credits purchased on our platform are non-transferable and do not expire. Because credits are made available for use immediately upon successful payment, purchases are non-refundable once the credits have been added to your account.

If a payment is deducted but credits are not credited to your account due to a technical or gateway error, contact us within 7 days of the transaction with your payment reference. We will verify the transaction and either credit the correct balance or issue a full refund to the original payment method within 5–7 business days.

Duplicate charges caused by a payment gateway retry or network error are eligible for a full refund of the duplicate amount upon verification.

For subscription-based or monthly retainer services, you may cancel future billing at any time by notifying us at least 7 days before the next billing cycle. Cancellation stops future charges; it does not refund the current billing period, for which service has already commenced.

No pro-rated refunds are issued for partial use of a billing cycle unless required by applicable law.

For fixed-scope engagements (e.g., website/app development, ERP implementation), cancellation terms are governed by the project proposal or invoice agreed with the client. Unless otherwise specified in that agreement:

An advance/deposit paid to commence work is non-refundable once work has started, as it covers time and resources already committed.

If a client cancels a project before any work has begun, the advance is refundable in full, less any payment gateway or transaction charges actually incurred.

If a client cancels after partial delivery, Zyglo will invoice for work completed to date; any amount paid in excess of the value of completed work will be refunded.

To request a refund or raise a billing dispute, email founder@zyglotech.com with your order/transaction ID, the date of payment, and the reason for the request.

We aim to acknowledge refund requests within 2 business days and resolve them within 7 business days of approval.

Approved refunds are issued to the original payment method used for the transaction (card, UPI, or net banking) via our payment gateway partner. Depending on your bank or card issuer, funds may take 5–10 business days to reflect after a refund is initiated.

Zyglo does not process refunds in cash or to a different account/payment method than the one used for the original transaction.

We reserve the right to decline a refund request where credits or services have already been substantially consumed, where the request is made outside the timelines stated in this policy, or where there is reasonable evidence of misuse or fraud.

Statutory refund rights under applicable Indian consumer protection law are not affected by this policy.