Privacy Policy

1. Introduction

Zyglo Tech Enterprise Pvt. Ltd. ("Zyglo," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, share, and safeguard information when you visit our website (www.zyglo.tech), use our digital products, engage our services, or interact with us in any way.

We are headquartered in Chennai, Tamil Nadu, India, and our practices comply with the Digital Personal Data Protection Act, 2023 (DPDPA) of India, and where applicable, internationally recognized data protection standards.

By using our services or submitting your information, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this Policy, please discontinue use of our services.

2. Information We Collect

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery — to fulfil project work, provide access to platforms, and deliver academy content you have purchased or enrolled in.
• Communication — to respond to enquiries, send project updates, provide support, and share relevant service information.
• Billing & payments — to process invoices, verify transactions, and manage payment records.
• Improvement — to analyze usage patterns, identify bugs, and improve the quality, performance, and design of our services.
• Marketing — to send newsletters, promotional offers, and event invitations where you have consented or where we have a legitimate interest. You may opt out at any time.
• Legal compliance — to comply with applicable laws, court orders, regulatory requirements, or to enforce our Terms of Service.
• Security — to detect, prevent, and respond to fraud, abuse, security incidents, and other potentially harmful activities.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent — when you voluntarily provide your data through forms, subscriptions, or communications, and where we ask for your explicit consent.
• Contractual necessity — when processing is required to fulfil a project agreement or service contract between you and Zyglo.
• Legitimate interests — for analytics, improving our services, and certain marketing activities, where our interests do not override your fundamental rights.
• Legal obligation — where we are required by law, regulation, or court order to process your data.

5. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service providers — trusted vendors who assist us in operating our business (e.g., cloud hosting providers, payment processors, email delivery platforms, analytics tools). These parties are contractually bound to use your data only for the purposes we specify.
• Business transfers — in the event of a merger, acquisition, restructuring, or sale of our business, your information may be transferred as part of the transaction. We will notify you before your data is subject to a different Privacy Policy.
• Legal requirements — when we are compelled by law, subpoena, court order, or governmental authority, or when we believe disclosure is necessary to protect the rights, property, or safety of Zyglo, our clients, or the public.
• With your consent — in any other situation where we have your explicit consent to share.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law. The retention periods we apply are:

• Client project data — retained for a minimum of 5 years after project completion for accounting, audit, and legal purposes.
• Contact and enquiry data — retained for up to 2 years from the date of last contact, unless you request earlier deletion.
• Academy and course data — retained for the duration of your enrollment and for up to 3 years thereafter for certification verification.
• Marketing data — retained until you withdraw consent or unsubscribe, after which it is deleted within 30 days.
• Server logs — automatically purged on a rolling 90-day cycle.

7. Your Rights & Choices

Under the Digital Personal Data Protection Act, 2023 (DPDPA) and other applicable laws, you have the following rights regarding your personal data:

• Right to access — request a copy of the personal data we hold about you.
• Right to correction — request that we correct inaccurate or incomplete data.
• Right to erasure — request deletion of your personal data, subject to our legal retention obligations.
• Right to withdraw consent — withdraw consent for data processing at any time without affecting the lawfulness of prior processing.
• Right to grievance redressal — raise a complaint with our designated Data Protection Officer.
• Right to nominate — nominate another individual to exercise your rights on your behalf in the event of incapacity or death, as provided under the DPDPA.

To exercise any of these rights, contact us at zyglotech@gmail.com with the subject line "Data Privacy Request." We will respond within 30 days.

8. Data Security

We implement industry-standard technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include:

• Encrypted data transmission using HTTPS/TLS across all our web properties.
• Access controls — data is accessible only to authorized personnel on a need-to-know basis.
• Regular security assessments and vulnerability scanning of our systems.
• Secure payment processing through PCI-DSS compliant payment gateways.

Despite our best efforts, no method of transmission over the internet or electronic storage is completely secure. In the event of a data breach that is likely to result in risk to your rights and freedoms, we will notify you and relevant authorities as required by law.

9. Third-Party Services & Links

Our website and services may contain links to third-party websites, tools, or integrations (e.g., Google Maps, payment portals, social media platforms). This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access through us.

We are not responsible for the privacy practices or content of external sites or services. Interaction with third-party services is at your own discretion and risk.

10. Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If we learn that we have inadvertently collected personal data from a child under 18, we will delete it promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at zyglotech@gmail.com.

11. International Data Transfers

Zyglo is based in India and primarily processes data within India. Some of our third-party service providers (e.g., cloud infrastructure, analytics platforms) may be located outside India. When transferring personal data internationally, we ensure appropriate safeguards are in place in compliance with applicable Indian data protection laws.

By using our services, you acknowledge that your information may be transferred to, stored, and processed in countries outside your country of residence.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or a prominent notice on our website.

We encourage you to review this Policy periodically to stay informed about how we protect your data. Your continued use of our services after any changes constitutes your acceptance of the updated Policy.

13. Contact & Grievance Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal data, please contact our Data Protection / Grievance Officer: