Food & BeverageWorkflow Automation3 weeks per location
Restaurant Chain Automates Order-to-Kitchen Workflow, Cuts Wait Time 40%
A 3-location restaurant chain automated their order flow from POS to kitchen display, reducing average wait times by 40%.
40%
Faster order processing
The Challenge
Paper tickets from POS to kitchen caused delays, order mix-ups, and no visibility into preparation times. Peak hour chaos led to 15-20 minute average wait times and frequent customer complaints.
Our Solution
Built a real-time kitchen display system integrated with existing POS. Orders flow automatically to the correct preparation station. Automated SMS/WhatsApp notifications alert customers when orders are ready. Dashboard tracks preparation times and identifies bottlenecks.
Results
- 40% reduction in average order-to-ready time
- 90% fewer order mix-ups
- Automated customer ready-notifications via WhatsApp
- Real-time kitchen performance dashboard
- Peak hour throughput increased by 25%
Tech Stack
Next.jsWebSocketsWhatsApp APIPostgreSQL
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